Malahide Castle

View PDF version of public information notice here

FOR YOUR SAFETY & ENJOYMENT

• Due to increased traffic & security measures attendees are advised to be at the venue in sufficient time. No overnight or early queuing is permitted. Please respect local residents and other park users by not littering, engaging in anti- social behaviour or parking illegally.
• There is no re-admission to thes eevents.
• Please remember this is an outdoor standing event and chairs are not permitted - dress appropriately for Irish weather and check the weather prior to arrival!
• Please remember to stay hydrated/don’t forget to eat – it’s a long day. Don’t forget to charge your phone and bring battery packs with you – you’ll need battery to access your tickets!
• Please allow plenty of time for concert entry procedures, ticket checks and searches. Everyone will be subject to a search permissible under law and a condition of ticket purchase and entry. Additional security checks may take place once inside the venue.
• An Garda Síochána will operate a ZERO tolerance policy on anti-social behaviour, such as on-street drinking, urinating etc. The Promoters and An Garda Síochána reserve the right to refuse admission without refund to anyone deemed to be under the influence of alcohol and/or drugs.
• NO ALCOHOL or DRINKS are permitted to be brought into the park demesne or the venue with the exception of water and soft drinks in sealed plastic bottles up to 500ml. Empty reusable plastic bottles are permitted into the venue. There are drinking water points onsite.
• There may be strobe lighting, lasers and pyrotechnics used at these events.
• Please move slowly and quietly when exiting the concert site. Please co-operate with stewards/staff and An Garda Síochána and follow any loudspeaker announcements.

THE FOLLOWING ITEMS ARE PROHIBITED
Bags over A4 size, chairs of any kind, animals (other than registered working dogs), glass & cans, umbrellas, selfie sticks, alcohol or illegal substances, drones, flares/fireworks/laser pens, aerosols, megaphone/air horns, professional cameras with a detachable lens, video equipment or audio recording devices, or any item that could be a weapon or pose a hazard.

See the full list of prohibited items here. It is your responsibility to familiarise yourself with what you can / can’t bring. Any confiscated items will be disposed of. Non-surrender may lead to refusal/removal from site.

NEED HELP ON THE DAY?
• Look out for our offsite stewarding volunteers in the areas surrounding Malahide Castle. They will be wearing a Pink Hi-Vis and will be able to guide you to the concert entrances. Uniformed security are deployed inside the venue and will also be able to assist.

• As a safety precaution, the ISPCC will provide child registration forms for parents and guardians to complete in case a child becomes separated during the event.

TRANSPORT
Plan and book your return travel arrangements in advance allowing at least an extra 3 hours travel time to and from the venue. As traffic and parking delays are inevitable you are encouraged to walk, cycle, use public transport and event bus services. Promoters do not operate transport to/ from venue - this is a matter for customers

to arrange in advance. Information about all types of transport and parking bookings are available via the Evntz App.

There will be a strict NO alcohol policy implemented on all transport and private buses travelling to the venue. Please do not arrive at the event intoxicated as you will not be permitted entry.

Pedestrians will only be permitted into the grounds of Malahide Castle via Hogans Gate (near DART station). Pedestrians will not be permitted to enter through any other park gate.

TICKETING

MAKE SURE YOU DOWNLOAD YOUR TICKET BEFORE ARRIVING ON SITE.
• Download the Ticketmaster app from the App Store or Google Play store.
• Sign in to your account using the email used at purchase then tap on ‘My Events’ to locate your order.
• Selecttheconcertnametoviewyourtickets.

Please be aware, screenshots of tickets will not be accepted. Ticketmaster have a secure system which includes moving barcodes
to reduce ticket touting. Please use the Ticketmaster ‘transfer’ option if you are arriving separately to your group. The ticket transfer window typically opens 2 weeks before the event takes place.

Ticketmaster box offices & guestlist collections are located next to the arena entrance.

The Promoter reserves the right to refuse admission or evict without refund anyone who fails to comply with the Event Terms and Conditions of Entry. For full Ticketing T&C’s please visit Terms & Conditions.

AGE POLICY
Under 16’s MUST be accompanied at all times by a Parent/Guardian over 25, who takes full responsibility and remains with them throughout the event. Strict age monitoring is in place. Unaccompanied under 16’s will be refused entry without refund. Recommended: no under 5s. All attendees must have a ticket.

There is a strict Challenge 21 policy on site and only the following forms of ID will be accepted for the purchase of alcohol and tobacco products:
• Passport
• DrivingLicence • GardaAgeCard

CARD PAYMENTS
All venue bars will be cashless and have contactless card payment facilities. Food vendors will take card and cash payments.

ACCESSIBILITY
Customers who have purchased accessible tickets do not need to contact us. They will be contacted directly regarding accessible parking and our accessible facilities onsite.
We cannot amend or move any ticket bookings, but if you are attending on general admission tickets and would benefit from Accessible facilities, please fill out this form.

If you need further assistance, please contact accessireland@festivalrepublic.com.
For accessible ticket queries please contact www.ticketmaster.ie.

REUSABLE CUPS
A reusable cup scheme will be in place for beer, stout, and cider products across all concerts. A €2 refundable deposit will be added to the first drink purchased from the Heineken Bars. This deposit will carry over with each subsequent drink purchase where you will receive a fresh cup. The €2 will be refunded when the cup is returned to the designated return stations at the end of each Heineken Bar.